jnr.faq & questions

check most frequently asked questions about jnr.life below, if you still need help then please contact us at hello@jnrlife.com

orders

we ship daily, baby (monday-friday).

orders placed before 8am aest will be dispatched the same business day.

please note, we do not ship on weekends, victorian or australian national public holidays. orders placed during this time will be processed the next available business day.

all orders receive full tracking information, communicated via email at the time of dispatch. all orders require a signature upon delivery unless otherwise stated by the customer.

please note that due to network disruptions, delivery delays are being experienced. we ask you to allow for an additional 3-5 business days to receive your order from our courier partners.

domestic (within australia)

• standard (2-7 days): complimentary*
• express (1-2 days): from $20*
• same-day (melb-metro): $15
click + collect (malvern, vic): free

international (outside australia)

• standard (3-10 days): from $30*
• jnr.play: by request only
 

*for full delivery terms, click here

 

we sure do ship around the world, baby!

simply add your favourite jnr.life piece/s to your cart and shipping will be calculated at checkout.

if you have any specific questions, please contact us 

we'd be happy to assist! please contact us 

Returns

we will gladly accept returns for all orders, within 14-days of the goods’ receipt date for a refund, exchange or credit note.

for all return requests, please make contact with full details of your purchase to hello@jnrlife.com

for all return requests, please make contact with full details of your purchase to hello@jnrlife.com

returned goods must include the original dust bag/packaging and show no sign of use.

goods received as a gift may only be exchanged or credited, unless requested by the original purchaser.

in the case of faults, jnr.life will cover all costs of returning the item and will endeavour to repair or replace the item as soon as possible. you will receive a full refund for the item if the item cannot reasonably be repaired or replaced, or if required by law.

jnr.life will not be responsible for return shipping costs (domestic & international) nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. it is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

jnr.life cannot be held liable for return parcels that are lost - we recommend returning the parcel using a registered postal service.

jnr.life reserves the right to deny a return if it does not meet our returns policy.

we can also facilitate the return of goods for a fee of $15, or an exchange of goods for a return-way fee of $25.

product

jnr.life playmats are made from an canvas resistant to stains, water and UV. You can simply wipe them down or throw them in the machine for a wash. They’re perfect for indoor and outdoor family play.. all day!

gifting

yes we do! if you have a gift to pass on, we can wrap and include a personal handwritten message. please include details in your shopping cart "notes section".

can't choose the perfect piece from our collection ?
view our range of gift cards here.
 
an e-gift card is the perfect present for an expecting family member, friend, colleague or birthday gift !
 
looking to gift a specific amount? contact us for assistance.
we love the gift of giving, and hope to make it as easy as possible.
our e-gift cards are delivered digitally.
 
once you have placed your purchase with us, you will receive email instructions to pass on to your recipient, including a unique redemption code.
 
the extra details...
  • remaining balances on gift cards can be used on subsequent orders
  • multiple gift cards can be used against one order
  • promo codes can be use with gift vouchers
  • gift card sales are final, no returns.
still have questions? contact us for assistance.

everything is better together, yes we sure do!

please contact us and and we'd be happy asssist.