jnr.life faqs

check most frequently asked questions about jnr.life below, if you still need help then please contact us at hello@jnrlife.com


we ship daily, baby (monday-friday).

orders placed before 8am aest will be dispatched the same business day.

please note, we do not ship on weekends, victorian or australian national public holidays. orders placed during this time will be processed the next available business day.

all orders receive full tracking information, communicated via email at the time of dispatch. all orders require a signature upon delivery unless otherwise stated by the customer.

please note that due to network disruptions, delivery delays are being experienced. we ask you to allow for an additional 3-5 business days to receive your order from our courier partners.

domestic (within australia)

• standard (2-7 days): complimentary*
• express (1-2 days): from $20*
• same-day (melb-metro): $15
click + collect (malvern, vic): free

international (outside australia)

• standard (3-10 days): from $30*
• jnr.play: by request only

*for full delivery terms, click here


we sure do ship around the world, baby!

simply add your favourite jnr.life piece/s to your cart and shipping will be calculated at checkout.

if you have any specific questions, please contact us 

we'd be happy to assist! please contact us 

yes, you can ! if you are eligible for NDIS, we can provide an invoice to assist with the claim process. 

simply email us at contact us and provide the following information:

  • participant name and number
  • address
  • phone number
  • email address
  • your requested product order


we will gladly accept returns for all orders, within 14-days of the goods’ receipt date for a refund, exchange or credit note.

for all return requests, please make contact with full details of your purchase to hello@jnrlife.com

for all return requests, please make contact with full details of your purchase to hello@jnrlife.com

returned goods must include the original dust bag/packaging and show no sign of use.

goods received as a gift may only be exchanged or credited, unless requested by the original purchaser.

in the case of faults, jnr.life will cover all costs of returning the item and will endeavour to repair or replace the item as soon as possible. you will receive a full refund for the item if the item cannot reasonably be repaired or replaced, or if required by law.

jnr.life will not be responsible for return shipping costs (domestic & international) nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. it is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

jnr.life cannot be held liable for return parcels that are lost - we recommend returning the parcel using a registered postal service.

jnr.life reserves the right to deny a return if it does not meet our returns policy.

we can also facilitate the return of goods for a fee of $15, or an exchange of goods for a return-way fee of $25.


yes we do! if you have a gift to pass on, we can wrap and include a personal handwritten message. please include details in your shopping cart "notes section".

can't choose the perfect piece from our collection ?
view our range of gift cards here.
an e-gift card is the perfect present for an expecting family member, friend, colleague or birthday gift !
looking to gift a specific amount? contact us for assistance.
we love the gift of giving, and hope to make it as easy as possible.
our e-gift cards are delivered digitally.
once you have placed your purchase with us, you will receive email instructions to pass on to your recipient, including a unique redemption code.
the extra details...
  • remaining balances on gift cards can be used on subsequent orders
  • multiple gift cards can be used against one order
  • promo codes can be use with gift vouchers
  • gift card sales are final, no returns.
still have questions? contact us for assistance.

everything is better together, yes we sure do!

please contact us and and we'd be happy asssist.


we sure do !

we offer 10% off the purchase of any 4+ items in our full range (applied at checkout) or take the guess work out and choose one of our kitted-up play.sets  and enjoy up to 15% off on all orders, everyday. 

want assistance with customising your own combo? get in touch via our live chat or email hello@jnrlife.com

yep, we're here to help you find your perfect play.set (if you can't see your fave in our pre-set bundles).

simply get in touch via our live chat or email hello@jnrlife.com!

absolutely ! we know life with juniors can be messy (fun).

our play.mats and play.shapes are both made from unique fabrics which are resistant to water, stains and uv. this means they can be spot  cleaned with a mild water-soap solution. or for a deeper clean, you can wash (their covers) in the machine on a cold-gentle cycle with a normal detergent and then simply line-dry, indoors or outdoors.  please ensure you follow the care instructions and do not tumble dry, iron or dry clean.

for full details click here for play.mats or play.shapes

sure can ! at jnr.life we love play-all-day, indoors and outdoors.

all of our products are made with robust premium fabrications which are non-toxic, easy-to-clean and resistant to sticky finger, spills and uv.

the australian-family lifestyle is paramount at jnr.life - our full range is designed to nurture the imagination and encourage play inside the home, as well as outdoors. 

for full care instuctions, click here for play.mats or play.shapes

our quilted boom boom playmats are designed in australia and created from an upholstery grade non-toxix acrylic-canvas, and memory-foam inner and made in oeko-tex certified facility. 

they are soft to the touch, and the fine diamond-quilting detail coupled with the memory-cushioning (approx 1cm), means they provide a beautifully cushioned and safe play surface for bubs into juniors. 

this unique fabrication also means they are resistant to water, stains and uv and can be spot cleaned, as well as being machine washed (on a cold gentle cycle).

they are designed to be like a rug (ie a piece in your home that you’ll be happy to look at ongoing!)- and are great on their own or even layered.

you can discover our range of play.mats here

yes, both our play.mats and play.room-mate  are water resistant.

at jnr.life we love play-all-day, indoors and outdoors... and we know that sticky fingers and spills can get in the way. 

both of our styles are made from non-toxic fabrics which are resistant to stains, water and uv. making them easy to wipe-down and throw in the machine for a deeper clean.

for full care instuctions, click here for play.mats or play.shapes

yes ! both our boom boom play.mats and room.mate are great for mini rollers, movers and shakers.

our boom boom playmats are quilted and made from a canvas which is soft to the touch, and coupled with our diamond quilting and memory-foam inner, they provide a stable and cushioned play-surface for bubs of all stages. both our round (135cm) and oval (2m x 1.2m) shapes are oversized, and the combination of all of these features mean they have a great weighting on hard floors.

our play.room-mate(tress) is a thicker playmat which is 115cm x 4cm. it has a removeable (and double-sided) cover and foam inner and is an ideal cushioned base on hard floors.

playmat hacks

  • fold your oval in half for extra padding when bubs is small
  • layer them up ! all of our colours & shapes are designed to work back with each other, so in a lrger space it's great to go layer upon layer. 
  • pair our play.mats and room.mate  for a versatile and portable floor-play space

we get this question a lot, and each of these three tones is unique !

our grey is a true, cool grey tone.

our stone is a warmer, grey mix.

and our linen is a true, cream neutral. 

we have some great images to share, just reach out and we'd be happy to help.